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Refund policy

 

You have the right to withdraw from the purchase within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us by means of an unequivocal statement (preferably in writing, by email) of your decision to withdraw from the purchase.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from the purchase, you will receive all payments you have made up to that point, excluding delivery costs, no later than 14 days after we are informed of your decision to withdraw from the purchase. We will reimburse you using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back. You must return or hand over the goods to us immediately, but in any event no later than 14 days from the day on which you communicate your withdrawal from the purchase. The return costs are at your own expense.

Our return address is:

Ziggy
Lange Zoutstraat 32
9300 Aalst
Belgium

You are liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the goods.